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Return policy

Returns & Replacements

We want your business, not just once but for an extended relationship.  To make sure we deserve your continued patronage, we promise you 100% satisfaction in every transaction!  You may return most new, unopened items within 30 days of delivery for a full refund.  We’ll also pay the return shipping costs if the return is a result of our error (for example, you received an incorrect or defective item).  If your order is not perfect, we will take it back and provide you with an even exchange, credit, or full refund.

Steps for refund/return:
1.    Contact us at  chewfactory@gmail.com regarding the issue.
2.    After speaking with a representative.  Send the items back to:

  • 163 Spring Meadows Dr.  Summerville, SC  29485

3.   Once we receive the items your refund will be processed.